Business Compliance Obligations Under the ADA

Places of public accommodation are required to provide equal access to goods and services under Title III of the ADA.

These business, both small and large, include over five million private establishments such as restaurants, hotels, theaters, convention centers, retail stores, shopping centers, dry cleaners, laundromats, pharmacies, doctors' offices, hospitals, museums, libraries, parks, zoos, amusement parks, private schools, day care centers, health spas, and bowling alleys to name a few.

Places of public accommodation (businesses) are required to provide equal access to goods and services under the ADA. Some of the things a business may need to do to provide equal access include:

  • Provide goods and services in an integrated setting with other customers or patrons.
     
  • Eliminate unnecessary eligibility standards or rules such as showing a driver's license as the only acceptable form of identification.
     
  • Allow individuals with disabilities to bring service animals into the business.
     
  • Furnish auxiliary aids such as an interpreter when necessary to ensure effective communication.
     
  • Provide physical access to the building by providing accessible parking, ramps, and widened doorways.
     
  • A business may not discriminate against an individual or entity because of association with a person with a disability.