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Business Owners

Photo of woman placing open sign in store window.

Businesses or "places of public accommodation" are covered by Title III of the ADA. Business owners and managers can learn about their obligations under the ADA, get answers to frequently asked questions, and find helpful resource information on this site.  

If you have specific questions and need technical assistance, call 1-800-949-4232 or submit your question on-line.

What Businesses are Covered by the ADA?

Business or “places of public accommodation” include over five million private establishments, such as restaurants, hotels, theaters, convention centers, retail stores, shopping centers, dry cleaners, laundromats, pharmacies, doctors' offices, hospitals, museums, libraries, parks, zoos, amusement parks, private schools, day care centers, health spas, and bowling alleys to name a few.  Entities that  offer certain examinations and courses related to educational and occupational certification are also covered under Title III of the ADA.

What are Businesses Required to Do Under the ADA?

Places of public accommodation (businesses) are required to provide equal access to goods and services under the ADA.  Some of the things a business may need to do to provide equal access include:

  • Provide goods and services in an integrated setting with other customers or patrons.
  • Eliminate unnecessary eligibility standards or rules such as showing a driver's license as the only acceptable form of identification.
  • Allow individuals with disabilities to bring service animals into the business. 
  • Furnish auxiliary aids such as an interpreter when necessary to ensure effective communication.
  • Provide physical access to the building by providing accessible parking, ramps, and widened doorways.
  • A business may not discriminate against an individual or entity because of association with a person with a disability.